Our Experts

Our Experts


Louise Litchfield

Managing Director

“Working with clients fluidly enables our team to step into their world with the benefit of fresh eyes and clear solutions.”

Demand for Louise’s expertise has resulted in successful delivery of multifaceted projects across Australia, Papua New Guinea and Bangladesh. As an award-winning executive she has more than 30 years’ experience specialising in communication, stakeholder relations, community engagement, issues management, media relations and organisational change. Louise is also a trained mediator.

Louise has extensive experience as a communication and stakeholder engagement manager in government and private organisations within the transport, finance and utilities industries, including senior positions in the Department of Premier and Cabinet, Department of State Development, TransLink and Sydney Water. She has led stakeholder engagement and community engagement for a number of significant projects including the Brisbane South PHN Needs Assessment, Airport Link and Northern Busway (for CityNorthInfrastructure), Goonyella to Abbot Point Rail Upgrade and the Northside Storage Tunnel (Sydney Water).

Louise has a passion for working for Aboriginal and Torres Strait Islander peoples, and has undertaken both Aboriginal and Torres Strait Islander and Maori Pasifika cultural competency training. She is experienced in working with community to develop meaningful Reconciliation Action Plans.

Louise has a Bachelor of Business (Communication) and a Graduate Certificate (Legal Studies), both from the Queensland University of Technology.


Dr Tonia de Bruin

Director Programs and Research

“I build strong teams by providing safe environments where individuals are encouraged to continually challenge to improve the status quo and to extend their personal capability.”

A rare talent for overcoming challenging organisational issues though management of data and information systems to streamline processes, remove redundancy, add value, and improve performance, has driven Tonia’s success.

Tonia’s research in process improvement and innovation, including mapping (as-is and to-be), gap analysis, process change and implementation, is internationally recognised and utilised in the Queensland University of Technology (QUT) Master of Business Process Management.

She is a highly qualified information systems and health service professional who is passionate about improving the health and wellbeing of vulnerable populations and creating empowered, supportive, and resilient communities. Her experience and qualifications across health, business and information systems enable her to understand the complexities, interrelationships, challenges and opportunities in the health and social services sectors.

Having lived and worked across rural and metropolitan areas Tonia is able to engage and connect with people from varying walks of life. She listens to, and understands, their circumstances and works collectively with them to identify, create and progress sustainable local initiatives. Tonia has further applied her skills to a range of evaluation projects, developing customised capability frameworks and maturity models across the private and public sectors.

She has led successful teams across Australia including the State and Federal government departments, Charles Sturt University, Ergon Energy, National Australia Bank, PowerLink, AMP, William Mercer NSP Buck, and Financial IQ.

Tonia has a PhD in Information Systems, Masters of Health Service Management and Information Technology, Post Graduate Diploma in Applied Finance and Investment and is a Certified Practicing Accountant.


Natacha Dobrovolsky

Senior Consultant

“A belief in the values of the organisation, complemented by strategic thinking that focuses on ‘how we can’, enables me to deliver excellence on complex issues, truly enjoy what I do and make things happen.”

Natacha is a highly skilled and dynamic marketing and communications professional, with more than 20 years’ local, state and international experience across the public and private sectors.

Her engagement with government, blue chip and medium sized operations focuses on the importance of overcoming cultural barriers. Many of her successful outcomes have been achieved by building relationships among multi-layered stakeholders, while holding awareness of sensitive issues.

Working with Executive teams, she’s expedited positive reputation management during mergers, acquisitions, market and sales expansions. Strategic realignment has been complemented by development speeches, news releases, key messages, issues backgrounders and media opportunities. supported by presentation and media coaching for State Premiers, Ministers and CEOs.

As a leader in change management and engagement, she’s impressively delivered on highly complex projects in Canada, Australia and the South Pacific for clients including, CSIRO, Australian Red Cross Blood Services, , Bell Canada, the Secretariat of the Pacific Regional Environmental Programme, Queensland State government, The City of Calgary, Queensland University of Technology , The European Union and the European Parliament. She has worked across Australia, Canada and the South Pacific, and is fluent in French.

Nat has a Bachelor of Business Communication (Public Relations) and a Bachelor of Arts (Journalism and French majors. She is also certified in Prosci Change Management and Prince 2 Project Management).


Meg Fletcher

Senior Consultant

“Keeping projects focussed, on budget and on time enables us to deliver for clients outstanding outcomes – every time.”

Meg is a highly qualified business operations manager with program and project management experience. Meg began her career in Agribusiness working in Australia and East Africa, she has also worked across the health and aged care sectors within business operational and specific project management roles.

Meg has always been motivated by system evaluation and analysis and has a deep interest in streamlining and coordinating processes and implementing change, where necessary, to ensure efficient, effective, and appropriate use of resources.

Early in Meg’s career she realised the need to ensure effective systems and processes within any business environment and clear communication at all levels and across sectors.

Meg has a Bachelor of Science (Physiology) and an Associate Diploma Rural Business Administration, both from the University of New England. She is a Member of Golden Key International Honour Society for outstanding academic results. Meg has also undertaken Aboriginal and Torres Strait Islander cultural competency training and is a qualified Personal Trainer.